Kaye, You might enjoy an Educational Viewlet on Business Time - located in our Download section of our website: http://www.buoyantsolutions.net/ HTH Regards...Gidd
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kaye Bernales Sent: Sunday, April 26, 2009 6:16 PM To: [email protected] Subject: Help on Business Hours computation ** Hi List, How are business hours computed? If I have a business time workday configured with offset value, and we enter time on client side, it gets converted to server side time. What if I want server time to be converted to client time? Any ideas on how to go about that? Scenario is this: I have a filter that triggers upon submit on Help Desk form and uses timestamp value (submit is automated and is using server timestamp). If an asset related to the ticket has a different region (therefore different timezone) set, it stores the Region and corresponding Workday tag. However, in order to check if the ticket was raised within business hours, the timestamp value is being checked by adding 1 second (Application-Bus-Time-Add) and comparing to timestamp + 1 second.. This works assuming asset has same timezone as server. But for assets on different timezones, especially those more than 8 hrs away, it fails.. it's using server timestamp and assumes calculation as if time given is client time and does necessary conversions. Any ideas? Any help would be appreciated. Remedy v6.3 Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
