Hi List - got a little issue here that's causing us some problems.

We have recently had reports of People's Support Groups being removed.

As far as we know these are not being removed deliberately, but we are 
currently unable to pin down how these are being removed. The CTM:Support Group 
Association form has no Audit Log on it, so I cannot see what's happening on 
this form. The relevant People records show a last modified date of 24/04/2009 
as do the relevant User records. This is particularly puzzling as if these 
Support Groups were removed by workflow, then the Last Modified date on the 
User records should have been changed.

Has anybody seen an issue similar to this? Or failing that, can anyone suggest 
where to look for the solution?

I have looked at all the workflow that sets the z1D Action field on CTM:Support 
Group Association form to DELETE, and I'm fairly certain that this workflow is 
not part of the issue. Any help would be appreciated...

ITSP 4
ARS 6.3
Oracle 9

Thanks,


Gavin Coleman
Senior Analyst/Programmer
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: [email protected]
W: www.computacenter.com


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COMPUTACENTER (UK) Limited is registered in England and Wales with the 
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