PS - those are my personal opinions, not necessarily those of Column IT.
Andrew Paolino Account Manager Column Technologies Cell: 551-486-2549 Fax: 212-227-3040 Email: [email protected] Skype ID: apaolino Web: <http://www.columnit.com> http://www.columnit.com P Please consider the environment before printing this email This e-mail may contain privileged and confidential information and/or copyright material and is intended for the use of the addressee only. If you receive this e-mail in error, please advise the sender immediately by using the reply facility in your e-mail software and delete this e-mail from your computer system. You may not deliver copy or disclose its contents to anyone else. Any unauthorised use may be unlawful and is prohibited. Any views expressed in this e-mail are those of the individual sender and may not necessarily reflect the views of Column Technologies or its affiliated companies. This email content and transmission does not constitute an electronic signature under applicable law. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Zenith Victory Sent: Tuesday, April 28, 2009 8:38 AM To: [email protected] Subject: Service Request Module Evaluation -- Please Respond ** Hello! Our company is replacing custom built (on Remedy) service request module with out of the box producs. We are evaluating certain products and are finally down to BMC SRM, New Scale and Kinetic Data. If any of you had experience with the above products or performed evaluation of the above, your input about pro's and con's will be greatly appreciated. Some areas of interest are: 1. Integration complexity (with Remedy) 2. Ongoing support and maintenance (overhead) 3. Skill set to support 4. Infrastructure costs 5. End user experience 6. Any other input I understand that both BMC SRM and Kinetic Data are built on Remedy where as NewScale is J2EE. Does any of you have any experience using NewScale or its integration with Remedy (7.5) Thanks! Vicky _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
