Hello!
Our company is replacing custom built (on Remedy) service request module
with out of the box producs. We are evaluating certain products and are finally
down to BMC SRM, New Scale and Kinetic Data.
If any of you had experience with the above products or performed
evaluation of the above, your input about pro's and con's will be
greatly appreciated.
Some areas of interest are:
1. Integration complexity (with Remedy)
2. Ongoing support and maintenance (overhead)
3. Skill set to support
4. Infrastructure costs
5. End user experience
6. Any other input
I understand that both BMC SRM and Kinetic Data are built on Remedy where
as NewScale is J2EE. Does any of you have any experience using NewScale or
its integration with Remedy (7.5)
Thanks!
Vicky
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