Re: Re : Remedy's integration with Call center

[bruce sisk]

** If you are using Mid-tier as your client the macro method won't work.  You will need your acd system to pass a particularly formatted and parameterized url to the browser and then run your look up on Window Load. Bruce Sisk BFS Enterprises -----Original Message----- From: Frex Popo Sent: May 8, 2009 5:01 AM To: arslist@ARSLIST.ORG Subject: Re : Remedy's integration with Call center ** I am told you can also achieve this through the use of OLE or DDE.   Using a third-party application and DDE to launch BMC Remedy User and execute a macro.  See "Using AR System with DDE, third-party applications, and macros" on page 252 For more information about DDE, see the Microsoft Windows documentation.    Chapter 6 of the C API Reference Manual (C-API-Ref-710.pdf - page 391) The OLE capabilities of BMC Remedy User are designed to provide a client-side, single user integration point etc..   --- En date de : Ven 8.5.09, Sergio Tomillero <stomill...@gmail.com> a écrit : De: Sergio Tomillero <stomill...@gmail.com> Objet: Remedy's integration with Call center À: arslist@ARSLIST.ORG Date: Vendredi 8 Mai 2009, 9h52 Good morning, I would like to know the way to integrate a call center with Remedy. The idea is when receiving a phone call, at the moment the staff would pick it up, a record were generated in a Remedy form. Is there any api to do this? Any documentation? Thanks & regards, Sergio Tomillero Remedy Developer -- View this message in context: http://n2.nabble.com/Remedy%27s-integration-with-Call-center-tp2844049p2844049.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________________ PeoplePC Online A better way to Internet http://www.peoplepc.com _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_