I am told you can also achieve this through the use of OLE or DDE. Using a third-party application and DDE to launch BMC Remedy User and execute a macro. See "Using AR System with DDE, third-party applications, and macros" on page 252 For more information about DDE, see the Microsoft Windows documentation. Chapter 6 of the C API Reference Manual (C-API-Ref-710.pdf - page 391) The OLE capabilities of BMC Remedy User are designed to provide a client-side, single user integration point etc..
--- En date de : Ven 8.5.09, Sergio Tomillero <[email protected]> a écrit : De: Sergio Tomillero <[email protected]> Objet: Remedy's integration with Call center À: [email protected] Date: Vendredi 8 Mai 2009, 9h52 Good morning, I would like to know the way to integrate a call center with Remedy. The idea is when receiving a phone call, at the moment the staff would pick it up, a record were generated in a Remedy form. Is there any api to do this? Any documentation? Thanks & regards, Sergio Tomillero Remedy Developer -- View this message in context: http://n2.nabble.com/Remedy%27s-integration-with-Call-center-tp2844049p2844049.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
