I'm interested about this - what is the relevant metatable to setup a view over? Ta Dave
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Rick Cook Sent: 12 May 2009 16:33 To: [email protected] Subject: Re: Escalation Timeline ** That would make sense. A view form over the metatable would be a great way of managing that data from the UT. You could set workflow against it to change them and everything. I love everything about that idea except that I didn't have it a year ago. Rick Sent from my Verizon Wireless BlackBerry _____ From: "Grooms, Frederick W" Date: Tue, 12 May 2009 10:24:57 -0500 To: <[email protected]> Subject: Re: Escalation Timeline I did it with a query against the Escalation table in the database. Unfortunately it was a good while ago so I don’t have the details right at hand. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pruitt, Christopher J Sent: Tuesday, May 12, 2009 10:18 AM To: [email protected] Subject: Re: Escalation Timeline ARInside would have been great for this, we still use it but that product is no longer available or supported. I am hoping some new product comes along soon. I am holding out for ARSmarts, but so far I have not seen one. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, May 12, 2009 10:00 AM To: [email protected] Subject: Re: Escalation Timeline Unless ARSmarts, Abydos, or some other tool does that, I don't know of a way, either. I tried to think of one last year when looking at how to multithread the escalations, and ended up just doing it manually. Rick Sent from my Verizon Wireless BlackBerry _____ From: "Schryver, Curt" Date: Tue, 12 May 2009 10:52:33 -0400 To: <[email protected]> Subject: Re: Escalation Timeline I started tinkering with something just last week to do this exact thing. Didn't get too far, but will continue to play with it. (Unless someone comes forward with an already-functioning application) Curt A. Schryver 717-810-2109 tel [email protected] _____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, May 12, 2009 8:46 AM To: [email protected] Subject: Escalation Timeline Hi, Just wondering if there is a tool or process available to document the timeline of all active escalations on a system. Regards, Keith. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. It is intended only for the recipient(s) named above. If you are not named above as a recipient, you must not read, copy, disclose, forward or otherwise use the information contained in this email. If you have received this e-mail in error, please notify the sender (whose contact details are above) immediately by reply e-mail and delete the message and any attachments without retaining any copies. Cable and Wireless plc Registered in England and Wales.Company Number 238525 Registered office: 3rd Floor, 26 Red Lion Square, London WC1R 4HQ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
