You can check when they were supposed to run, and put that on a timeline -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barber, David Sent: Wednesday, May 13, 2009 8:44 AM To: [email protected] Subject: Re: Escalation Timeline
Doh! You're right - timestamp is the create date or last modified date of the escalation. So unless there is another metatable hidden in there somewhere, then I can't go any further on this. If the last executed is stored internally within the servers memory, then you possible can't check the timeline of escalations without delving into the server logs? Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Grooms, Frederick W Sent: 13 May 2009 15:35 To: [email protected] Subject: Re: Escalation Timeline I thought timestamp was the create date of the escalation. The last executed is only in the server's memory -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Barber, David Sent: Wednesday, May 13, 2009 9:25 AM To: [email protected] Subject: Re: Escalation Timeline Hi Rick, I should have posted - found it after a quick google. All I'd really is the escalation name (stored in the "NAME" field) and the time last run. Its the latter that appears to be dubious - on our live (load balanced) system, put the "timestamp" field into an epoch date convertor, and it seemed to give dates implying that the escalations hadn't run since yesterday. Checked the log files, and the escalations were running just fine. Didn't have this problem on our test systems though. It is handy to have it available via a quick bit of SQL - select name, timestamp from escalation order by timestamp .... find when last run. But as I said above, this only seems to work correctly on our test systems. Regards Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Rick Cook Sent: 13 May 2009 15:19 To: [email protected] Subject: Re: Escalation Timeline David, It's just called 'escalation' - always has been. Note that you will have to massage/parse some data and map some bitmasks to turn those into human readable values, etc., so it's not as simple as I might have made it sound. But as long as the translations go both ways, it should work. One thing of note is that neither the form name nor schemaId are in the escalation table. You have to map the escalation.escalationId field to the escal_mapping.escalationId field, and then use the schemaId column in escal_mapping to get the Form Name from arschema. That makes it tricky in non-7.5 versions, because you'll have to do the joins in SQL. In 7.5, you can just join the view forms. But you could probably accomplish the same thing in any 7.x version by adding character fields to the escalations view form for the schemaId and name, and then using workflow to pull the data in. As is usually the case in AR System, there are multiple ways to skin that cat. The tables and data appear to be named and formatted the same in all 7.x versions, so it should migrate just fine. Rick On Wed, May 13, 2009 at 2:58 AM, Barber, David <[email protected]> wrote: ** I'm interested about this - what is the relevant metatable to setup a view over? Ta Dave -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Rick Cook Sent: 12 May 2009 16:33 To: [email protected] Subject: Re: Escalation Timeline ** That would make sense. A view form over the metatable would be a great way of managing that data from the UT. You could set workflow against it to change them and everything. I love everything about that idea except that I didn't have it a year ago. Rick Sent from my Verizon Wireless BlackBerry ________________________________________ From: "Grooms, Frederick W" Date: Tue, 12 May 2009 10:24:57 -0500 To: <[email protected]> Subject: Re: Escalation Timeline I did it with a query against the Escalation table in the database. Unfortunately it was a good while ago so I don't have the details right at hand. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pruitt, Christopher J Sent: Tuesday, May 12, 2009 10:18 AM To: [email protected] Subject: Re: Escalation Timeline ARInside would have been great for this, we still use it but that product is no longer available or supported. I am hoping some new product comes along soon. I am holding out for ARSmarts, but so far I have not seen one. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, May 12, 2009 10:00 AM To: [email protected] Subject: Re: Escalation Timeline Unless ARSmarts, Abydos, or some other tool does that, I don't know of a way, either. I tried to think of one last year when looking at how to multithread the escalations, and ended up just doing it manually. Rick Sent from my Verizon Wireless BlackBerry ________________________________________ From: "Schryver, Curt" Date: Tue, 12 May 2009 10:52:33 -0400 To: <[email protected]> Subject: Re: Escalation Timeline I started tinkering with something just last week to do this exact thing. Didn't get too far, but will continue to play with it. (Unless someone comes forward with an already-functioning application) Curt A. Schryver 717-810-2109 tel [email protected] ________________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, May 12, 2009 8:46 AM To: [email protected] Subject: Escalation Timeline Hi, Just wondering if there is a tool or process available to document the timeline of all active escalations on a system. Regards, Keith. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" This e-mail has been scanned for viruses by the Cable & Wireless e-mail security system - powered by MessageLabs. For more information on a proactive managed e-mail security service, visit http://www.cw.com/uk/emailprotection/ The information contained in this e-mail is confidential and may also be subject to legal privilege. 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