It is kind of tricky, once you restart the ar server the interval based escalations start counting from 0, so, every time the overall time line will be different.
Regards, Nicky Madjarov phone: 973-202-4278 Find out how to bust your AR System performance @ http://www.SpeedUpARS.com ----- Original Message ----- From: Rick Cook Newsgroups: public.remedy.arsystem.general To: [email protected] Sent: Tuesday, May 12, 2009 11:32 AM Subject: Re: Escalation Timeline ** That would make sense. A view form over the metatable would be a great way of managing that data from the UT. You could set workflow against it to change them and everything. I love everything about that idea except that I didn't have it a year ago. Rick Sent from my Verizon Wireless BlackBerry ------------------------------------------------------------------------------ From: "Grooms, Frederick W" Date: Tue, 12 May 2009 10:24:57 -0500 To: <[email protected]> Subject: Re: Escalation Timeline I did it with a query against the Escalation table in the database. Unfortunately it was a good while ago so I don’t have the details right at hand. Fred From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pruitt, Christopher J Sent: Tuesday, May 12, 2009 10:18 AM To: [email protected] Subject: Re: Escalation Timeline ARInside would have been great for this, we still use it but that product is no longer available or supported. I am hoping some new product comes along soon. I am holding out for ARSmarts, but so far I have not seen one. Christopher Pruitt Consultant Specialist EDS, an HP Company mailto: [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, May 12, 2009 10:00 AM To: [email protected] Subject: Re: Escalation Timeline Unless ARSmarts, Abydos, or some other tool does that, I don't know of a way, either. I tried to think of one last year when looking at how to multithread the escalations, and ended up just doing it manually. Rick Sent from my Verizon Wireless BlackBerry ------------------------------------------------------------------------------ From: "Schryver, Curt" Date: Tue, 12 May 2009 10:52:33 -0400 To: <[email protected]> Subject: Re: Escalation Timeline I started tinkering with something just last week to do this exact thing. Didn't get too far, but will continue to play with it. (Unless someone comes forward with an already-functioning application) Curt A. Schryver 717-810-2109 tel [email protected] ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of O'Brien, Keith KOB. (Citco) Sent: Tuesday, May 12, 2009 8:46 AM To: [email protected] Subject: Escalation Timeline Hi, Just wondering if there is a tool or process available to document the timeline of all active escalations on a system. Regards, Keith. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
