Thanks, Louise. Did you uninstall between tries, or just run the install script again...and again?
BTW, one of those arcane problems is that the uninstall script for CMDB does not run. Neither does the Add/Remove programs. Maybe it's just me, but I would think that if I ran a software department, and we completely changed the installer methodology, that testing the snot out of that new methodology prior to release would be a prudent thing. But, maybe that's just me. Rick On Mon, May 18, 2009 at 3:00 PM, Louise Van Hine <[email protected]> wrote: > ** I got them to go in, but only after I did the SQL authentication and > it took me more than 4 tries. So I do know that it works on SQL server and > it will run - with assignment and approval engines. > > That being said, in the couple of months since I installed 7.5 I have > gotten feedback that support is just now getting up to speed with some of > its more arcane problems. And yeah, there are problems. > > > > --- On *Mon, 5/18/09, Rick Cook <[email protected]>* wrote: > > > From: Rick Cook <[email protected]> > Subject: 7.5 Approval and Assignment not installing > To: [email protected] > Date: Monday, May 18, 2009, 4:25 PM > > ** > I am installing AR System 7.5.1 on a Win2003/SQL2005 virtual server with > 4GB RAM. Tomcat 5.5_27, Java 1.6_13. > > The AR System installation says it is successful, and going through all of > the log files, there are no errors or failures. However, neither the > Approval nor the Assignment engines will install, either as part of the > initial install or a subsequent discrete one. When I say they don't > install, the directories and files are created on the server, but no forms, > workflow, or data are actually created in the DB, even though the install > logs say they are. I even verified this in SQL, to be sure I didn't have > some stale UT files in the way. > > They suggested that I use SQL authentication instead of Windows, but it > made no difference. Tried with and without Unicode setting, too, FWIW. Not > too many variables to change. > > I have tried this about 4 times. BMC Support is pulling the old log file > shuffle (asking me for that which I have already sent), so I figure while I > am waiting for something more productive, I will ask you guys if you have > seen this, or have any suggestions. > > Rick > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
