Anthony, We are working on the same thing here. The way to do it is to use an advanced interface form with Back end Mapping. Then you can have the URL pass the parameters to the form/fields as you need with the F10000001="Value"&F123456="value2"&.... Where in F10000001, the 10000001 is the field Id. And when the Form is opened, it will set the Request ID, and on submission, it will create the SRM:Request record stub.
HTH, Matt P From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Anthony K R Sent: Monday, May 18, 2009 11:06 PM To: [email protected] Subject: Skip SRM console or pass vital info ** Hi, (Sending behalf of my colleague) " I am trying to integrate SRM to a knowledge site in such as way that users will review information there to narrow down their issue (incident or request) and then receive a link to take them DIRECTLY into a request form specific to their needs, with parameters passed to fill in relevant fields. One can create a URL that has a Remedy form specified and after the user logs in they are taken directly to the form. Testing this, however, vital information isn't filled in for a request because it wasn't navigated through the SRM console. What mechanisms exist in SRM or what techniques can be used to link directly to a request form from external source (to avoid SRM console navigation), and pass additional parameters to fill fields? " Platform: ----------- ARS 7.5p1 SRM2.2.3 Win2k3 Regards, Anthony _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
