One way of doing this…
1. Create a regular form. I just copy the form “SRS:AdvancedInterface_WithBackendMapping” 2. Create an Active Link to set the Requester Information and Service Catalog Instance ID, SRD Title. I run the active link on Window Loaded with Run If of Operation = ‘Submit” 3. Add all your questions and workflow (if any) to validate the responses. 4. On submit, create a Filter that will push the data to “SRM: RequestInterface_Create”. Make sure you pass the requester information, Title Instance ID and Source Keyword. You may also add SR Type Fields from “SRM:Request” onto “SRM:RequestInterface_Create” so that the data can be mapped on the backend forms (Incident/ Change/ Work Order ) accordingly. 5. Create a URL for the form created in Step 1 and submit a request using that URL. A new request will be created and this request will show up in “Submitted Requests” on Request Entry Console. I use a similar approach to generate multiple work orders for the same request. A work order for each "Requested For" person...something that we customized. Thanks Mahesh On Thu, May 21, 2009 at 1:37 AM, Anthony K R <[email protected]>wrote: > ** > > Thank you very much Matt. Will try. > > > > Regards, > > *Anthony* > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Matthew Perrault > *Sent:* Tuesday, May 19, 2009 6:38 PM > *To:* [email protected] > *Subject:* Re: Skip SRM console or pass vital info > > > > ** > > Anthony, > > We are working on the same thing here. > > The way to do it is to use an advanced interface form with Back end > Mapping. > > Then you can have the URL pass the parameters to the form/fields as you > need with the F10000001=”Value”&F123456=”value2”&…. > > Where in F10000001, the 10000001 is the field Id. > > And when the Form is opened, it will set the Request ID, and on submission, > it will create the SRM:Request record stub. > > > > HTH, > > Matt P > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Anthony K R > *Sent:* Monday, May 18, 2009 11:06 PM > *To:* [email protected] > *Subject:* Skip SRM console or pass vital info > > > > ** > > *Hi,* > > (Sending behalf of my colleague) > > *“* > > I am trying to integrate SRM to a knowledge site in such as way that users > will review information there to narrow down their issue (incident or > request) and then receive a link to take them DIRECTLY into a request form > specific to their needs, with parameters passed to fill in relevant fields. > One can create a URL that has a Remedy form specified and after the user > logs in they are taken directly to the form. Testing this, however, vital > information isn’t filled in for a request because it wasn’t navigated > through the SRM console. > > > > What mechanisms exist in SRM or what techniques can be used to link > directly to a request form from external source (to avoid SRM console > navigation), and pass additional parameters to fill fields? > > “ > > Platform: > > ----------- > > ARS 7.5p1 > > SRM2.2.3 > > Win2k3 > > Regards, > > Anthony > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
