I totally agree with you Juan on all your points... I like your quote "Not being able to install has a funny way of bringing a project to a grinding halt"
-Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Juan Ingles Sent: Tue 05/19/09 12:47 PM To: [email protected] Subject: Re: FB Server install issue - RESOLVED Guillaume, I second that thought! I have, on several occasions, had to hack the installer script to get the install to work. It would not have been a pretty scene if we had to delay to wait for BMC to find the problem and issue a fix. Not being able to install has a funny way of bringing a project to a grinding halt. Our current 7.5 project, as a matter of fact, got delayed 2 weeks because of installer issues. And we never actually got them resolved. While I'm griping, the other thing that really annoys me about the new installer is that, solely as a side effect of the installer technology, it adds the requirement of X-Windows for the unix install. This always has the chance of turning into a great big pain -- waiting for network/firewall changes to open ports is never a fun thing. Juan Ingles On Tue, May 19, 2009 at 8:50 AM, Guillaume Rheault <[email protected]>wrote: > ** > > Being able to look at what the installer shell script does is good, but > updating it is really great. > > Well guess what, with 7.5 you cannot do that, since the installers for > Windows, UNIX and Linux are the same, they are java based, and they are a > black box.... > > I personally don't like that decision, I think that at the very least the > code of the installer should be available to read for the customer. so enjoy > this while you can!! > > -Guillaume > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of William > Rentfrow > Sent: Mon 05/18/09 3:17 PM > To: [email protected] > Subject: Re: FB Server install issue - RESOLVED > > When all else fails - rewrite the installer.... > > The installer for this was failing the disk space check. We had lots of > disk space - so I just re-wrote the installer to always evaluate to > "true" when it checked for appropriate disk space. > > Elegant? No... > > Effective? Yes :) > > For some reason the install script for this did not work correctly in > our environment. > > William Rentfrow > Principal Consultant, StrataCom Inc. > [email protected] > Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> > Blog, www.williamrentfrow.com <http://www.williamrentfrow.com/> > > 715-410-8156 C > > > ________________________________ > > From: William Rentfrow > Sent: Wednesday, May 13, 2009 11:05 AM > To: [email protected] > Subject: FB Server install issue > > > We are putting up some new servers. Part of this build is Flash board > server 7.1 patch 005. > > We have successfully installed/licensed/etc ARS 7.1 patch 006. There is > no FB 7.1 patch 006 - only 005. > > This is on Solaris with a remote Oracle database. Once all the > requested information is entered the install immediately terminates > with: > > fb_install: syntax error at line 1: `)' unexpected > > I am posting the install log below with certain parts censored due to > customer sensitivity: > -------------------- > > Script started on Wed May 13 10:36:13 2009 > $ fb_install > [H [JWelcome to the BMC Remedy Flashboards(r) installation. > Do you wish to install BMC Remedy Flashboards (Y or N)> [Y] y > > > A record of the installation will be preserved in > /usr/tmp/fb_install.log > > > > ******************************************************************** > > BMC Remedy Flashboards Installation > > ******************************************************************** > > BMC Remedy Flashboards requires about 26000 KB of free disk > space to install. > > > ******************************************************************** > Please enter the product directory name. > This is the name of the CD mount directory which contains the > solaris/arsystem.tar file. > > For example: > If the tar file is located at <dir>/arsystem/solaris/arsystem.tar, then > the > product directory would be "<dir>". > > ******************************************************************** > > Enter the product directory name: [/cdrom] / > /xxx/yyy/a00/installs/FB71p5 > > Product_path = /xxx/yyy/a00/installs/FB71p5 > > Looking for the END USER LICENSE and MAINTENANCE AGREEMENT. > > To continue with this installation, please read the following > END USER LICENSE and MAINTENANCE AGREEMENT. > Press the Return key to scroll through the agreement. > > At any time while reading this agreement, you can > press "q" to accept, reject or re-read the agreement. > > q > [H [J > Please select one of the following, > > 1) Yes, I agree to the terms of this agreement. > 2) No, I disagree to the terms of the agreement. > 3) I would like to read the agreement again. > > (1) I accept, (2) I reject or (3) re-read this agreement. [3] 1 > > > *************************************************************** > Select the directory in which to install BMC Remedy Flashboards. > *************************************************************** > > Directory to install BMC Remedy Flashboards? [/usr/ar/flashboards] > /xxx/yyy/a00/ar/flashboards FBServer > > fb_install: syntax error at line 1: `)' unexpected > $ cd exit > > script done on Wed May 13 10:38:49 2009 > > ----------------------------------------------------------- > > William Rentfrow > Principal Consultant, StrataCom Inc. > www.williamrentfrow.com > [email protected] > Corporate Website, www.stratacominc.com <http://www.stratacominc.com/> > 715-410-8156 C > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
