Try replacing the cr or crlf with %0d.

Keep in mind that there are limitations on how long your url can be.  It
varies from browser to browser.
http://www.boutell.com/newfaq/misc/urllength.html

Axton Grams

On Fri, May 22, 2009 at 7:01 PM, Steven Pataray <[email protected]> wrote:

> ** I'm using the following Run Process to send a ticket contents to an
> email:
> PERFORM-ACTION-OPEN-URL mailto:$Requester <$Requester> Name+$?subject=RE:
> $Case ID+$-$Summary$
>
> This works perfect but I want to add &body=$Description$ and other
> fields to the email body but when I do this it strips out all of the
> Carriage Return and Line Feeds (CRLF's). I want to include the CRLF's in the
> email so it can look better formatted and not one long line. Is there
> something I can do to keep the CRLF's?
>
> Remedy Help Desk 6.3
> Server Version: 6.03.00 Patch 024
> Windows server 2003.
> Oracle 10.1.0.4.0 - 64bi
> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers
> Are"_

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