I want to send from HPD:Help Desk few Incident information's as a URL, this will be triggered with a button (before the incident is saved) or check box if checked this will be triggered when the incident is saved (more complicated?)
If a user clicks on the button (or check box) incident information's (or at lest incident ID) will be included in a URL. The aim is to send the info's to a Java Application to get the ticket info and create a change in Mercury Quality Center (HP) For now we use MQC but next year will will switch to Remedy Change Management so for now I want to be able to create a change from a Incident/Help Desk so basicly the question is: how to include a Incident ID in a URL and send it before or/and after the Incident is saved? Does anyone knows how to implement this? Mike my setup: ITSM 7.0.03 patch 008,Solaris 10, Oracle 10g, OAS for Mid-Tier _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
