Mike, ( I am guessing your on ARS v7.1 due to your reference to "ITSM 7.0.03" .)
I am not sure why you are trying to go through a URL to do this. To me, it sounds like the exact kind of conditions that the ARF (Action Request [System] Filter) plugin was designed for. You should be able to build a Java based ARF plugin that would allow it to talk to ARS and to Mercury Quality Center. If you already have a Java program that starts with a URL and "gets data from ARS" then talks to MQC on the other end then you are most of the way there already. I would suggest passing all of the data you need to pass directly into the ARF from the Submit/Modify of the record (so their may be no need to do look ups of data from a URL/Request ID, etc..) and then use the part of the code that talks to MQC. Wrapper that part of the code into a ARF and I think you are well on your way to what your after. HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, May 28, 2009 at 6:25 AM, mike <[email protected]> wrote: > I want to send from HPD:Help Desk few Incident information's as a URL, > this will be triggered with a button (before the incident is saved) or > check box if checked this will be triggered when the incident is saved > (more complicated?) > > If a user clicks on the button (or check box) incident information's > (or at lest incident ID) will be included in a URL. > > The aim is to send the info's to a Java Application to get the ticket > info and create a change in Mercury Quality Center (HP) > For now we use MQC but next year will will switch to Remedy Change > Management so for now I want to be able to create a change from a > Incident/Help Desk > > so basicly the question is: how to include a Incident ID in a URL and > send it before or/and after the Incident is saved? > > Does anyone knows how to implement this? > > Mike > > my setup: ITSM 7.0.03 patch 008,Solaris 10, Oracle 10g, OAS for Mid-Tier _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
