I've seen issues like this when people simply type or copy and paste into the assignment fields. Make sure that people are either selecting groups/people using the menus or pressing the Enter key after typing or pasting into the fields to make sure the system accepts them. The ITSM apps are also terrible at data validation - you might consider adding your own active links that validate that all the required data is there, and that it's actually valid, before they can save the record. We did this with Change, and it took care of a bunch of issues with people simply not doing things the way the system expected.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tim Rondeau Sent: Friday, May 29, 2009 12:43 PM To: [email protected] Subject: CRQ's Assignment ** Running ars 7.0.1 patch 2 on SQL 2005, ITSM Currently having issues which only happens now and then, but causes issues. Basically a Change Request is assigned to a group or individual, but it looks like to that person it really is not assigned to there group or that person. I found CHGImpGroup is null so an active link sets all the fields, which basically sets them to null. I go in and manually reassign to that group and everything is fine. Wondering if anyone else ran into this and if there was a fix that is out there, seems to be out of box issue. Before I go fixing on my own, Thanks Tim _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
