I logged into the Supportweb site yesterday to attempt to get a license key, and was also very surprised by the survey. It took about 3 or 4 times trying to click No and it finally went away. It took a little longer mouse click. Another weird thing is that the No button looks like it is grayed out and the Yes button active. Another strategy to get there survey completed I guess. I thought the problem might have been on my side, I am glad I am not the only one experiencing the problem.
Thanks, Ron Smith Remedy/Web Developer Providence Health & Services OR [email protected] 503-216-7866 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Lev Sent: Tuesday, June 02, 2009 8:01 AM To: [email protected] Subject: Re: Supportweb Hilarity ** I just clicked no and it worked as expected. Perhaps they fixed, or I'm just lucky today. Thanks, Mark ----------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bing Sent: Tuesday, June 02, 2009 10:40 AM To: [email protected] Subject: Re: Supportweb Hilarity ** I'm with you, Shawn. There shouldn't need to be a "workaround" for us to bypass a feedback survey. Perhaps the BMC testing team never considered a "no" answer in their test plans? -- Bing Bradford Bingel ("Bing") ITM3 California [email protected] <mailto:[email protected]> (email) 925-260-6394 (mobile) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 6:13 AM To: [email protected] Subject: OT: Supportweb Hilarity ** Is anyone else having this issue with Supportweb today? Follow these steps: 1. Navigate to http://supportweb.remedy.com/ 2. When the box appears asking you to complete a survey, click "No". 3. The button appears to do nothing and you're stuck. I verified this in IE and Firefox and get the same result. I guess BMC *REALLY* wants our feedback. Thanks, Shawn Pierson Remedy Developer | Southern Union Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ DISCLAIMER: This message is intended for the sole use of the addressee, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the addressee you are hereby notified that you may not use, copy, disclose, or distribute to anyone the message or any information contained in the message. If you have received this message in error, please immediately advise the sender by reply email and delete this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
