Listers ~ Before I start customizing, I need to ask a few questions.
1) I'm trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the location data for those specific assets in the CMDB? From what I can tell there is not, but I'm not sure if it's just a configuration I'm overlooking. Essentially, our staff needs to be able to specify (from within Service Desk or Task Management) which assets need to move with the individual and then have that information update the CMDB. It shouldn't be too hard to customize - I can just have a table linked to the AST:AssetPeople form - but I don't wanna re-invent the wheel if it already exists and it seems inefficient to have our Purchasing group manually update the Location data for each asset assigned to a moving employee... 2) Also, aside from looking at users' people profiles, is there a way to search all CI Types assigned to a particular user from the Asset Management console? Looks like you can only search by single CI Types from what I can tell...? 3) Finally, in terms of auditing: is there OOTB functionality that tracks an assets history as in who was it previously assigned to? It doesn't look like the "CMDB Audits" link under the Functions navigational menu in the CI asset forms captures this information... Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, Client 7.0.03 Patch 006 Service Desk Asset Management 2.1.00 Patch 002 CMDB Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 -------------------------------------------------------------------------- The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
