Actually to further #2 on this email, you can see all assets associated to a particular person in CTM:People when you bring up the person record and select the CI tab on the form. There you will see all assets related to that particular person.
We had users however that needed some reporting (ad-hoc and query ad-hocs) that wanted to see all the people that use assets in a particular location or based on a particular Product name, etc. The best way we could provide our users that query capability was to clone the AST:AST-OuterJoinASTPeople form and add fields and setup a view of the data for users. This outer join form shows data from BMC.CORE:BMC_BaseElement and AST:AssetPeople. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Tuesday, June 02, 2009 2:28 PM To: [email protected] Subject: Re: Asset Management workflow questions Laurie, Roger already answered so I won't repeat what he said. For what it's worth, these are very common issues and I don't think any of them have been addressed in 7.5 from what I've seen. Fortunately we can relatively easily customize the applications, but out of the box these issues exist. One correction to #2 from Roger's email is that it is also available on the Incident screen, so if someone is creating an Incident for a user you can easily use the table there. Thanks, Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Muhlethaler, Laurie Sent: Tuesday, June 02, 2009 12:51 PM To: [email protected] Subject: Asset Management workflow questions ** Listers ~ Before I start customizing, I need to ask a few questions. 1) I'm trying to determine if the ITSM OOTB functionality handles automated asset updates in terms of location changes. In other words, when an employee moves locations, is any automation built in that updates the location data for those specific assets in the CMDB? From what I can tell there is not, but I'm not sure if it's just a configuration I'm overlooking. Essentially, our staff needs to be able to specify (from within Service Desk or Task Management) which assets need to move with the individual and then have that information update the CMDB. It shouldn't be too hard to customize - I can just have a table linked to the AST:AssetPeople form - but I don't wanna re-invent the wheel if it already exists and it seems inefficient to have our Purchasing group manually update the Location data for each asset assigned to a moving employee... 2) Also, aside from looking at users' people profiles, is there a way to search all CI Types assigned to a particular user from the Asset Management console? Looks like you can only search by single CI Types from what I can tell...? 3) Finally, in terms of auditing: is there OOTB functionality that tracks an assets history as in who was it previously assigned to? It doesn't look like the "CMDB Audits" link under the Functions navigational menu in the CI asset forms captures this information... Thank you in advance. Windows Server 2003 SQL Server 2005 7.1.00 Patch 002 AR Server, Client 7.0.03 Patch 006 Service Desk Asset Management 2.1.00 Patch 002 CMDB Laurie Muhlethaler First Republic Bank Remedy Developer / Administrator 415.364.4436 [http://logos.firstrepublic.com/FRB.jpg] ________________________________ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. This message cannot be guaranteed to be secure or error-free. First Republic Bank and its related entities do not take responsibility for, or accept time-sensitive instructions sent by email including orders, funds transfer instructions or stop payments on checks. All instructions of this nature must be handled by direct communication, not email. We reserve the right to monitor and review the content of all email communications sent or received. Emails sent to or from this address may be stored in accordance with regulatory requirements. First Republic Bank is a Division of Merrill Lynch Bank & Trust Co., FSB _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
