Hi Kevin The small window that pops up is testing the browser to see that pop-ups are allowed. If pop-ups are blocked you will get an error message and the mid-tier will not work correctly.
Regards David Sanders Remedy Solution Architect Enterprise Service Suite @ Work ========================== tel +44 1494 468980 mobile +44 7710 377761 email <mailto:david.sand...@westoverconsulting.co.uk> david.sand...@westoverconsulting.co.uk web <http://www.westoverconsulting.co.uk/> http://www.westoverconsulting.co.uk _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Sent: Friday, June 12, 2009 8:40 AM To: arslist@ARSLIST.ORG Subject: some problem about the login page HI, All since ARS7.1, when the login page loaded, there is a small window opened and very soon disappeared, I viewed the History of my IE, and found that was the Blank.html files under the /midtier/resoures/../html/directory, I didnot find any usefull about this page, can I just remove it before my login, any ideals? I have tried to delete or remove or rename it from the directory, and it seems didnot work. _____ Best Regards, 金 恺 （Kevin Jin） Professional Service Consultant BMC Software China Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China Tel. +8621-6135-7233 Fax: +8621-6135-7232 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
