> I can't recall exactly what it is right now, though... http://technet.microsoft.com/en-us/library/bb124810.aspx
It's the /3GB switch. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Lyle Taylor Sent: Monday, June 15, 2009 1:05 PM To: [email protected] Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** I've never been able to get a JVM much about 1536, but I've never had a problem going to there (haven't tried taking DevStudio that far, though). The issue is that the JVM also needs to have its own memory that is separate from the heap space that it is allocating to your program. That extra memory is shared with the heap, so the combination of the two will be 2 Gig. As a result, you will never be able to actually allocate 2 Gigs of memory to the Java heap. That said, you could try enabling the option in Windows that allows processes to take up to 3GB instead of just 2 - that might let you get higher. I can't recall exactly what it is right now, though... Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Guillaume Rheault Sent: Monday, June 15, 2009 1:59 PM To: [email protected] Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? ** Actually the maximum memory setting that I can specify in my devstudio.ini is 1354 MB: -vmargs -Xms64m -Xmx1354m This is really weird.... -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Guillaume Rheault Sent: Mon 06/15/09 3:48 PM To: [email protected] Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? David, I cannot increase my maximum memory JRE setting for DevStudio past 1280 MB. Shouldn't I be able to increase it to 2048 MB? What is the maximum memory setting for DevStudio? Thanks, Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Mon 06/15/09 3:41 PM To: [email protected] Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? In AR System 7.5.00, the timeout for the C and Java APIs was increased to 8 hours. That was to address the ARERR 93 that is received on large exports, which represents a timeout. The issue below is stated as running out of memory, which sounds like a different issue. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carey Matthew Black Sent: Monday, June 15, 2009 12:19 PM To: [email protected] Subject: Re: Anybody able to export all ITSM 7.x definitions with DevStudio? Guillaume, I have not tested it with DS.(DevStudio) This issue has been discussed on ARSList (and reported to the vendor) multiple times across multiple version(AKA: years). However, in previous Admin Tool version I think you will find that the problem is actually a client timeout at the C API layer. Basically the Application Server can not get the objects together in one big string fast enough to return to the client before the client decides that the server fell off the face of the planet. And the last time I asked Tech support... there is no environment setting that you can set to adjust the timeout. So there is no known way to override the "reasonable" timeout when you know your doing something that will take a very long time to complete. In the past an approach to workaround this is to use things like Driver, or an API program to loop over all of the objects and export them one at a time. Maybe DS fixed that problem? ( But it does not sound like it to me.) What is amazing to me is that BMC Tech Support considers the fact that you can not export all of the objects at one time to be a "performance problem" and it is "the customers implementation" that is the root cause of the condition. (AKA: They are not even willing to open a bug against the version/API. So they take no responsibility and have no interest in re-implementing anything to avoid the problem of "slow customer hardware". And I have yet to have anyone from the company confirm that they have hardware that can actually do the task either.) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. > From: Action Request System discussion list(ARSList) _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
