TRy to use Form views, is much better than manage Web Services. When you have Email Engine, you could handle at may forms the content, the message could be manipulate as text.
And one suggestion, try to build this by yourself, do not try to wonder how BMC did it, if you do this, you'll spend a lot of time... Hugo Ruesga perotsystems® US 972.577.7000 MX +52 (33) 3332.3868 P Please consider the environment before printing this email The information contained in and transferred with this electronic message is intended only for the recipient(s) designated above, it is protected by law and it may contain information which is privileged and confidential. If you are not the intended recipient, please do not read, copy, or use it, and do not disclose it to others. Please notify the sender of the delivery error by replying to this message, and then delete it from your system. Thank you. > Date: Tue, 16 Jun 2009 14:49:55 -0700 > From: [email protected] > Subject: BMC support page-Issue management question(Technical) > To: [email protected] > > BMC.com--> Support page-->Issue management-->new issue... > > Does BMC uses web service, remedy email engine in issue management > functionality? whenever i submit issue,i will get a response stating that > new issue has created with issue number and details... > > does anyone know the implementation logic behind this? > > My guess is, > 1. they have remedy form with issue management fields, right click on form > and created the form as web service. > 2. BMC added this ARS published web service in the support page...which will > have create,modify operations. > 3. when the new issue is created, escalation or filter will fire and send > the notification to the person who created the issue. > > Also, when i updating the issue via email, how does the update goes only to > the diary field in issue management form? > When replying to issue via email,if i attach a document,how does it gets > added to attachment field.... > > please help... i have to implement the same stuff in remedy 6.3... > -- > View this message in context: > http://n2.nabble.com/BMC-support-page-Issue-management-question%28Technical%29-tp3089076p3089076.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _________________________________________________________________ Y tú, ¿ya actualizaste tu Perfil? http://www.actualizatuperfil.com.mx/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
