It can be done, just take your time. If I remember there was a posting a long time ago on how to do that in 6.x, but your going to have to search the AR list.
Also speaking of BMC, boy that would have an OOB email interface on ITSM 7. To bad they have it on the support web, but not in the product. Maybe they could just put an email update of incidents from an e-mail. But I ask too much, Howard On Tue, Jun 16, 2009 at 5:49 PM, surya4u <[email protected]> wrote: > BMC.com--> Support page-->Issue management-->new issue... > > Does BMC uses web service, remedy email engine in issue management > functionality? whenever i submit issue,i will get a response stating that > new issue has created with issue number and details... > > does anyone know the implementation logic behind this? > > My guess is, > 1. they have remedy form with issue management fields, right click on form > and created the form as web service. > 2. BMC added this ARS published web service in the support page...which > will > have create,modify operations. > 3. when the new issue is created, escalation or filter will fire and send > the notification to the person who created the issue. > > Also, when i updating the issue via email, how does the update goes only to > the diary field in issue management form? > When replying to issue via email,if i attach a document,how does it gets > added to attachment field.... > > please help... i have to implement the same stuff in remedy 6.3... > -- > View this message in context: > http://n2.nabble.com/BMC-support-page-Issue-management-question%28Technical%29-tp3089076p3089076.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = [email protected] LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
