In all seriousness - yes, this is "in the works" and is on the list of enhancements to Support Central planned for the future.
The background of why we need to use a Word document is because every product group at BMC did not follow the same RFE process - but they all share the same RFE tracking tool (which is, of course, an AR System application). Because policy did not enable the shared application to be updated to enable the questions to be asked in the application itself, the AR System group instituted the process of requesting such information in a Word document which is then attached to the RFE submission. The process eventually expanded to include the Atrium and ITSM teams - and may spread further. Internally, there is a move to bring all parts of BMC in line with the same RFE process. You can see the beginnings of this in the newly published RFE process document found here: http://media.cms.bmc.com/documents/ESM_RFE_Process.pdf As part of this movement, eventually, the front end will hopefully be modified to accept the input currently found in the word document as part of the Issue submission form. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Friday, June 19, 2009 1:04 PM To: [email protected] Subject: Re: Enhancement request.... Ah, I am sure they have something in the works that they will spring on us sometime soon. Rick -----Original Message----- From: "Roys, Eric D" <[email protected]> Date: Fri, 19 Jun 2009 19:57:40 To: <[email protected]> Subject: Re: Enhancement request.... Another example of not drinking their own Kool-Aid. A simplistic service request through SRM or use of Advanced Interaction Form for more granularity would do it (there's an example SRD with enhancement request in the sample data). Of course that's just the tool. You would actually need a defined and usable process to back it up. I hear Rick is looking for some consulting work so perhaps BMC could aquire his services to 'assist' in that effort ;-) -E -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jarl Grøneng Sent: Friday, June 19, 2009 2:15 PM To: [email protected] Subject: Enhancement request.... Why do we need to fill in a word document to submit an enhancement request? Whats wrong with a web form? Hey, it is 40 years ago they put a man on the moon! So my enhancement request is to provide a up to date enhancement request interface! This is just to bad!!! Regards, Jarl _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
