Scott, The Requester Console does not directly submit into the Incident form (I'm assuming you're using ITSM7.x based on your previous emails). Instead, it submits a request into the SRM subsystem, which in turn creates a record via HPD:InterfaceCreate form (or something like that). The first place to start to diagnose any issues between RQC & HPD/CHG is to take a look in the SRM:Request form; find the request that you entered from the RQC, on one of the tabs there will be the option to view any errors; open up that dialog box & you'll see what if any errors have occurred.
________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Fluegge Sent: Thursday, 25 June 2009 12:25 AM To: ARSList Subject: 3rd issue - This time it is the Requester Console - Adding a third tier ** All, I lied when I said I had 2 issues. I forgot one. We are looking to implement the requester console. Problem is, the two tier Q/A that is out of the box won't work. We need 3. My Admin was able to add the three and it looks great. Only issue is now when you select save, no incident is created. In looking at the actions behind the save button it is daunting. I am not sure where to even start! Any suggestions? Thanks, Scott _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
