I try doing integration between Remedy ARS 7.5 to SAP Solman, via
webservice. The purpose is to transfer Remedy ticket with SAP category
to Solman, and the Solman update the status back to Remedy after the
ticket is resolved in Solman. I can simulate both web service
processes using SOAP UI application.

Using BMC Remedy Developer Studio, I can access the Solman WSDL with
all the processes and attribute on that WSDL. So filter with
Web service set field action can be successfully created.

But during accessing the form and triggering the filter, I get the
following error message:
===============================================================
ARERR [8962] Unexpected element encountered in the input XML document : <item>

ARERR [8962] Information:
Unexpected element encountered in the input XML document.
Verify that the XML input document is correct for the XML mapping
document. An unexpected
element is in the input document.
===============================================================

Is it because one of WSDL limitations for consumption: AR System
supports Message Parts that point to XML Elements or XML Simple
Types only

Thanks..

-- 
Kurni Adi

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