Kurni, We ran into that same message on 6.3 ARS & mid-tier. We found that the order of field presentation from the web service didn't match what was in the WSDL and we had to get the order changed to get it working. That might be something for you to look at too.
As far as your conjecture on WSDL limitations, I am unsure. Hope this helps. Regards, Dennis Ruble Kurniadi <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 06/25/2009 10:59 PM Please respond to [email protected] To [email protected] cc Subject Web service limitation I try doing integration between Remedy ARS 7.5 to SAP Solman, via webservice. The purpose is to transfer Remedy ticket with SAP category to Solman, and the Solman update the status back to Remedy after the ticket is resolved in Solman. I can simulate both web service processes using SOAP UI application. Using BMC Remedy Developer Studio, I can access the Solman WSDL with all the processes and attribute on that WSDL. So filter with Web service set field action can be successfully created. But during accessing the form and triggering the filter, I get the following error message: =============================================================== ARERR [8962] Unexpected element encountered in the input XML document : <item> ARERR [8962] Information: Unexpected element encountered in the input XML document. Verify that the XML input document is correct for the XML mapping document. An unexpected element is in the input document. =============================================================== Is it because one of WSDL limitations for consumption: AR System supports Message Parts that point to XML Elements or XML Simple Types only Thanks.. -- Kurni Adi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
