Axton,
Thanks. The service - BMC Remedy Action Request System Server - is
running. However, I cannot connect through Remedy Administrator. When I
try to connect with user id: Demo, I get the following message.
= = = = Remedy Administrator Tool = = = =
ARWARN [59] No such user exists -- successfully connected as a guest user
user: Demo, server: Vanaja
Unable to successfully log in to any server.
= = = = = = = =
SQL outputs are below.
= = = = SQL Output = = = = =
SQL> select count(rowid) from user_cache;
COUNT(ROWID)
------------
0
SQL> select schemaid, name from arschema where name like 'Alert%';
SCHEMAID
----------
NAME
--------------------------------------------------------------------------------
16
Alert Events
SQL> select count(rowid) from user_x;
select count(rowid) from user_x
*
ERROR at line 1:
ORA-00942: table or view does not exist
= = = = =
Thanks,
Rao
On Mon, Jun 29, 2009 at 1:33 PM, Axton <[email protected]> wrote:
> ** Try adding this to your ar.conf file and restarting:
>
> Disable-Alerts: F
>
>
> Post the results from the following sql statements:
>
> select count(rowid) from user_x
> /
> select count(rowid) from user_cache
> /
> select schemaid, name from arschema where name like 'Alert%'
> /
>
> Axton Grams
>
> The opinions, statements, and/or suggested courses of action expressed in
> this E-mail do not necessarily reflect those of BMC Software, Inc. My
> voluntary participation in this forum is not intended to convey a role as a
> spokesperson, liaison or public relations representative for BMC Software,
> Inc.
>
> On Mon, Jun 29, 2009 at 12:15 PM, Rao Rao <[email protected]> wrote:
>
>> **
>> Thank you Axton. I reinstlled the app. This time also it failed with
>> the same error message. arerror.log does not show any error. Following is
>> the arrerror log.
>>
>> = = = = = = arerror.log = = = =
>> Mon Jun 29 12:47:46 2009 : Action Request System(R) Server Version 7.1.00
>> Build 200708221849
>> (c) Copyright 1991-2007 BMC Software, Inc.
>> Mon Jun 29 12:47:46 2009 390600 : This version of the Action Request
>> System(R) is ready for use or evaluation without purchasing or activating an
>> authorization key.
>> For unlimited capabilities, contact your sales representative. (ARNOTE 27)
>> = = = = = = = = = =
>>
>> armonitor.log shows the following:
>>
>> = = = = armonitor = = = =
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 AR Monitor version 7.1.00 Build 200708221849
>> started.
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 AR Monitor started.
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4384) started.
>> "c:\program files\ar system\vanaja\arserver.exe"
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2936) started.
>> "c:\program files\ar system\vanaja\arplugin.exe"
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:2276) started.
>> "c:\program files\ar system\vanaja\arsvcdsp.exe"
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 ARMonitor child process (pid:4912) started.
>> "c:\program files\java\jre6\bin\java"
>> Mon Jun 29 12:47:44 2009 (ARNOTE 0)
>> Mon Jun 29 12:47:44 2009 Pausing for max 900 seconds or until server
>> up.
>> = = = = = = = = = =
>>
>> following are contents of ar.cfg file.
>>
>> = = = = ar.cfg = = = =
>>
>> Alternate-Approval-Reg: T
>> Private-RPC-Socket: 390603 1 1
>> Private-RPC-Socket: 390601 1 1
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\arapi71.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\axis.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\log4j-1.2.8.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\websvc71.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\wsdl4j-1.5.1.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xercesImpl.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\xmlParserAPIs.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR
>> System\Vanaja\commons-logging-1.0.4.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR
>> System\Vanaja\commons-discovery-0.2.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\jaxrpc.jar;
>> ARF-Java-Class-Path: C:\Program Files\AR System\Vanaja\saaj.jar;
>> Plugin: WebService.dll
>> Homepage-Form: Home Page
>> Full-Text-Temp-Directory: C:\Users\Rao\AppData\Local\Temp
>> Full-Text-Collection-Directory: C:\Program
>> Files\Hummingbird\SearchServer60\fultext
>> Full-Text-Configuration-Directory: C:\Program
>> Files\Hummingbird\SearchServer60\fultext
>> Plugin: arealdap.dll
>> Plugin: ardbcldap.dll
>> Plugin: ardbcconf.dll
>> Plugin: FlashboardObject.dll
>> Plugin: ServerAdmin.dll
>> Plugin: reportplugin.dll
>> Register-With-Portmapper: T
>> Db-name: ARSys
>> Server-Name: Vanaja
>> Oracle-SID: orcl
>> Currency-Ratio-Client-Refresh-Interval: 60
>> Multiple-ARSystem-Servers: F
>> Server-directory: C:\Program Files\AR System\Vanaja\Arserver\Db
>>
>>
>> On Mon, Jun 29, 2009 at 11:17 AM, Axton <[email protected]> wrote:
>>
>>> What does the arerror.log show for the time when the ARServer is
>>> starting up?
>>> What does armonitor.log show during a startup?
>>> What ARERR number is associated with the login failure? Is is the 3300?
>>> a. If it is the 3300, update the ar.conf and disable alert events.
>>> Are there any failures in the install logs prior to the one provided?
>>>
>>> Axton Grams
>>>
>>> The opinions, statements, and/or suggested courses of action expressed
>>> in this E-mail do not necessarily reflect those of BMC Software, Inc.
>>> My voluntary participation in this forum is not intended to convey a
>>> role as a spokesperson, liaison or public relations representative for
>>> BMC Software, Inc.
>>>
>>> On Mon, Jun 29, 2009 at 9:57 AM, Rao Rao<[email protected]> wrote:
>>> > **
>>> > Hi List,
>>> >
>>> > Can some one please help me with the below issue? Thanks.
>>> > Platform: Windows
>>> > Databae: Oracle 10g
>>> >
>>> > Installed AR server 7.1 on Windows platform under Oracle 10g. This is
>>> a new
>>> > installation. After installation, I tried to connect to the AR server
>>> > through Admin and User tools. I am getting the following error. I
>>> tried to
>>> > connect through user id: Demo and gave no password.
>>> >
>>> > No Alert Events form could be found on the server (ARERR 3300)
>>> >
>>> > user: Demo, server: ARDev
>>> > Unable to successfully log in to any server.
>>> >
>>> > In the services section, I could see the service running - - - BMC
>>> Remedy
>>> > Action Request System Server. And the service - AR System Portmapper -
>>> is
>>> > also started.
>>> >
>>> > In the instllation log - ActionRequestSystem.log - I see the
>>> following
>>> > error.
>>> >
>>> > [Sat Jun 27 17:22:55.047] RikMain- RIK utility version/timestamp:
>>> 7.1.00
>>> > Build 200708201922
>>> > [Sat Jun 27 17:22:55.047] RikMain- Command = rik veradmin -x localhost
>>> -t 0
>>> > -u Demo -p "******" -f -m -l C:\Program Files\AR System\ARS -n Action
>>> > Request System -o 0
>>> > [Sat Jun 27 17:22:55.047] RikMain- ARInitialization Complete
>>> > [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- ARVerifyUser failure
>>> > [ERROR][Sat Jun 27 17:22:55.078] VerifyControl- 3300 No Alert Events
>>> form
>>> > could be found on the server
>>> > [ERROR][Sat Jun 27 17:22:55.078] RikMain- Problem with verification of
>>> > user/pw/server information
>>> > [Sat Jun 27 17:22:55.078] RikMain- ARTermination complete
>>> > [Sat Jun 27 17:22:55.078] RikMain- Returning 3300 for RIK subcommand
>>> > veradmin
>>> > Sincerely,
>>> >
>>> > Rao
>>> > _Platinum Sponsor: [email protected] ARSlist: "Where the
>>> Answers
>>> > Are"_
>>>
>>>
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