Not sure what you have but exporting all our workflow for custom helpdesk, surveys, contract maintenance, bug tracking, modeling service requests, Telecommunication billing, etc takes only a few minutes.
Maybe we need to step back. Do you know you have workflow that has the server name embedded in it? Or are you just concerned that you have? Dave ------------------------- [email protected] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Mon Jun 29 16:41:00 2009 Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? Exporting all the workflow would be way too time consuming. I'm thinking (hoping) there must be an easier way to find out. Thanks, Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: Monday, June 29, 2009 2:35 PM To: [email protected] Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? Lyle, Export all the workflow. Make sure when you export, the checkbox for export as server independent is checked. This should remove workflow that is linked to the server. It's not guaranteed as there could be some custom workflow that may some how reference the server. As Raj noted you can open the def file with notepad, wordpad, notepad++, etc and search for instances of the server name. Dave ------------------------- [email protected] (Wireless) ----- Original Message ----- From: Action Request System discussion list(ARSList) <[email protected]> To: [email protected] <[email protected]> Sent: Mon Jun 29 16:24:18 2009 Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? What's an easy way to locate workflow that has specific server references in it? Thanks, Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ken Pritchard Sent: Saturday, June 27, 2009 7:43 AM To: [email protected] Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? I just did something similar with HP-UX (Remedy V6.3). In my case, I hooked a new server into a servergroup (db was the same). Needed to change two items in the ar.conf file (IP addr and SERVERNAME entries), adjust the armonitor.conf file to reflect new servername and remove all licenses that were brought over from the prior server. Needed to have the /remedy and /etc/arsystem dir structures restored. Had to make sure the database name was in the tnsnames.ora file on the new server. We also had the source server hooked in a cluster (so the arsystem file in /remedy/<svrname>/bin also needed a modification since there was a servername embedded in that file. Once I did the above, the server came up in evaluation mode and I was able to apply the new licenses. One of the important things to look at is that the workflow in your ARS system needs to be server independent. If there are references to specific servers in your workflow, you'll need to clean the workflow to make it server independent. - pritch -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Axton Sent: Saturday, June 27, 2009 2:03 AM To: [email protected] Subject: Re: Test System to Production System, Would Ghost Image work ? what is BMC recommendation? What OS are you dealing with? Axton Grams On Fri, Jun 26, 2009 at 11:36 AM, Raj<[email protected]> wrote: > Hello All, > > I completed fresh install of ARS 7.5.00 Patch 001/ITSM 7.5.01 Patch > 001 on a test system. > Now, next task is to build the production system, so my question is, > will taking the ghost image of test system and putting it on > production system will work ? or do i have to start fresh > installations of ARS and ITSM again on production system ? > > What is ideal approach ? What does BMC recommend ? Please advice. > > Regards, > Raj > [email protected] > > ____________________________________________________________________________ ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
