i have been trying to come up with a way to capture the mapped data that is entered in the service request definition questions selected in the question details section of the service request. i have located 2 forms where the information is sent to and stored, SRM:AppInstanceBridge and the SRD:MultipleQuestionResponse forms. i have determined that the SRD:MultipleQuestionResponse form contains the information and is sent to the SRM:AppInstanceBridge form (in a table field) with which i believe uses the Instance ID field to identify the records are related to the same request. there are filters and CAI events that process this data, but i am not familiar with them and support has been less that helpful, as usual, referring me to the documentation that i have already read several times. if anyone has knowledge of how i can utilize this information, send it to another form or something, please let me know. with the way SRM is currently set up, there is no way to report or audit this information.
environment : ARS & ITSM 7.1 patch 6 SRM 2.2 patch 2 Oracle DB thank you Tami Palacky Remedy Developer Dev Technology _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
