Even, I would prefer customization. As per SRM 2.2 configuration guide page 54 this is as designed. But I never understood the logic behind it.
Thanks Mahesh On Thu, Jul 9, 2009 at 1:50 PM, Pierson, Shawn <shawn.pier...@sug.com>wrote: > Tami, > > Thanks for the email. I thought this was the case. I may still evaluate a > customization to allow -Global- templates. > > Shawn Pierson > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Tami Palacky > Sent: Thursday, July 09, 2009 10:15 AM > To: arslist@ARSLIST.ORG > Subject: Re: SRM Work Order Templates and Multi-Tenancy > > Shawn, > > unfortunately you will have to set up a work order for each company if > you want to attach an AOT to it. AOT's cannot be related to a company > of global. we used the copy to new feature to make it easier, but the > template names need to be modified since they have to be unique. > > Tami Palacky > Remedy Developer > Dev Technologies > > On Jul 8, 9:29 am, "Pierson, Shawn" <shawn.pier...@sug.com> wrote: > > Good morning, > > > > I've been working with SRM and the Work Order Management, and was curious > if anyone knew of a way to allow Work Order Templates to have a company of > "-Global-", because in our environment there are tasks that can be used by > any company such as setting up a login id. I'd prefer not to create a > separate template for each company, but it looks like that may be the only > way to go OOtB. Am I wrong? If so, I will look into customizing the > template workflow. > > > > Thanks, > > > > Shawn Pierson > > Remedy Developer | Southern Union > > > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail. If you cannot access the > link, please e-mail sender. > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > Private and confidential as detailed here: > http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the > link, please e-mail sender. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
