We found that new a anti-virus program had been installed on the effected machines and was blocking java script.
Thank you to all who replied. Frank On Wed, Jun 24, 2009 at 12:36 PM, Munukutla,Ravishankar < [email protected]> wrote: > ** > > Besides clearing all cache, both User Tool disk cache and the browser > cache, try replacing the ar_wut.js file located in the User Tool > Installation directory under the **lib** folder. On machines were the > navigation-bar is working, pick up the ar_wut.js file and replace it on the > machines were its not working. Seen instances were the same is not updated > in few cases of upgrades. > > > > Regards, > > Ravishankar. > > > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or support representative for BMC Software, Inc. > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Murtuza B > *Sent:* Wednesday, June 24, 2009 9:24 AM > *To:* [email protected] > *Subject:* Re: Empty Navigation Bar > > > > ** > > That happened to some of my users when they were using the 7.1 user tool > with a 7.5 server... > > > > -Murtuza. > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Frank Caruso > *Sent:* Tuesday, June 23, 2009 6:05 PM > *To:* [email protected] > *Subject:* Re: Empty Navigation Bar > > ** > > I think so, but not sure why that would matter. The navigation bar appears > to made of all JavaScript. > > On Tue, Jun 23, 2009 at 3:23 PM, Rick Cook <[email protected]> wrote: > > Does the client have a JRE installed? > > Rick > ------------------------------ > > *From*: Frank Caruso > *Date*: Tue, 23 Jun 2009 15:21:31 +0300 > *To*: <[email protected]> > *Subject*: Empty Navigation Bar > > ** > > Have a desktop that refuses to show links in vertical navigation bars on > any ITSM form. It is not a permission issue. Cleared out all cache files but > that did help. > > > > Any thoughts? > > > > (Unfortunately I am not able to access the arslist archives) > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
