There are environments where Changeable is prefered over Locked such as maybe an ISP Servicedesk where ownership of tickets does not make too much sense..
I have not really had any problems when I swapped between modes. One thing you may want to look into before locking the submit mode is ownership of auto created tickets. Just in case these need to be modified by a control group that assumes creation ownership, if the Submitter of auto created ticket is the user that created the ticket, you may want to revise that to a user other than that used by the auto creation mechanism.. Joe ________________________________ From: "Mayfield, Andy L." <[email protected]> To: [email protected] Sent: Tuesday, July 14, 2009 11:42:28 AM Subject: Submitter Mode I would like to change from Submitter Mode=Changeable to Submitter Mode =Locked. From searching the archives and reading the previous discussions on this I get the impression that as long as I do not have workflow attempting to modify the submitter field that I should be ok. Does anyone know of any other concerns I should be aware of? Also, are there any issues with switching between the two modes? I know it requires a restart, but if we change and have an issue (or just want to go back for whatever reason), are there any issues with swapping back? If it works the way I understand it, why would you ever want to run in Changeable mode? It seems the Locked mode offers so much more versatility in licensing. Thanks in advance. Andy L. Mayfield Protection & Control Technician Sr. Alabama Power Company Office: 205-226-1805 Cell: 205-288-9140 SoLinc: 10*19140 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
