To get the value of a field to show up on the Overview Console, you need to add a data record to the SHR:ARDBCFields form for each application from which you want to display the data (Incident, Change, Task, etc.) Look at the existing records as amodel. You must restart the ARServer (or at least the Plugin Server) for these changes to take effect.
To add a custom field to the Overview Console, you first add the custom field to the SHR:ARDBC_OverviewConsole form. Then you add the data record to the SHR:ARDBCFields form as described above. Restart the plugin server. Remember that you need to have a data record in the SHR:ARDBCFeilds form that matches every application the data will be coming from. Note that the field IDs in the sending app do not need to be identical to the field ID in the SHR:ARDBC_OverviewConsole form. Regards, Chuck Baldi On Thu, Jul 16, 2009 at 2:27 PM, Lyle Taylor <[email protected]> wrote: > ** > > If I could piggyback on this question a bit (since I think the answer to my > question is probably very closely related to the answer for Kevin’s > question), does anyone know what would be required in order to include a new > (custom) record type in the table on the overview console? It looks like > there is a plugin (ardbcQuery) that retrieves the data for this table, but I > don’t know if the plugin is written specifically for this form, or if there > is configuration data that tells it what to retrieve for this form. > > > > Thanks, > Lyle > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Begosh, Kevin > *Sent:* Thursday, July 16, 2009 12:16 PM > *To:* [email protected] > *Subject:* Overview Console > > > > ** > > I am trying to add a column to the overview console table and it does not > appear to be working. I added the column but no data is coming in. Has > anyone ever added columns to that table. > > > > The table called Assigned Work > > > > I am trying to add the fields Assignee Group, and Assignee > > > > I am on windows 2003 server, SQL 2005 DB, AR System 7.1 patch 2, and AR > Applications 7.02 patch 5 > > > > Kevin Begosh, RSP > > Remedy Development > > ACE-IT > > IS&GS Defense > > 301-791-3540 Phone > > 410-422-3623 Cell > > [email protected] > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
