I just wrote an escalation to delete sent email messages from "AR System Email Messages". I was not aware of the archiving feature. Could someone point me to documentation I should read about archiving email messages as well as tickets? ARS 7.1 ITSM 7.0.03
Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Thursday, July 16, 2009 2:32 PM To: [email protected] Subject: Re: Archiving tickets ** Hi Steve, The first thing is the criteria. I typically use something like 'Status' = "Closed" AND 'Modified Date' < ($TIMESTAMP$ - (60*60*24*365) If you are talking about a really large amount of tickets, then I would start small. As an example I just started archiving a form that has 4 million records, so I have the criteria set for 1765 days. I will reduce that to 365 over the next month or so. I also try to keep the archiving to half an hour. No rule on that, just a personal thing. Remember you can only have one form archiving at a time. I think if one is running when another is supposed to start, the second does not run, so look at how long it takes to run and when other arching are supposed to start. ARUtilities has a record count function by checking the count you can see if it is still running. Finally, you can only run archiving on the same form once an hour. Good Luck Mark (ARS 6.3 patch 20) ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Steven Pataray Sent: Thursday, July 16, 2009 2:03 PM To: [email protected] Subject: Archiving tickets ** I need to start archiving old tickets from my HPD:HelpDesk form. I've used the built in archive for the ar system email messages form which works well but I find it hard to search for old tickets because how it bunches the fields together. So I'm wondering if I should use it for my HPD:HelpDesk form but would like some tips or maybe alternatives to using the built in archive feature? Thanks Steve Server - Intel/Windows 2003 Database: Sun/Oracle 10.1.0.4.0 - 64i AR Server version and patch - 6.03.00 Patch 024 ITSM HelpDesk: 6.03.00 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
