You might want to consider http://www.kineticdata.com/Products/KineticLink.html
.
Free/opensource -- similar concept to backchannel.
-John
On Jul 20, 2009, at 8:21 PM, grenadaguy wrote:
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux
box) to
robotically create incidents when required. I feel this could be
useful in
my environment to ease the transition from my internal-only customers
currently sending requests by e-mail, also to facilitate the creation of
regular maintenance tasks. While these may be features supported in some
Remedy configurations I am not in full administrative control of the
system
we use and such features are not likely to be enabled for my use.
So far I am able to duplicate a case having captured the backchannel
messages from doing it manually, i.e. sent by the browser when accessing
http://<server ip>/arsys/BackChannel/. Logging in and maintaining
session
cookies using wget seem to work fine for this - the real work seems to
be
done by the backchannel access. The only modification to the original
POSTed
message as sent by the browser is a new incident number and a related
Id.
When I try and adjust the obvious parameters in the backchannel
SetEntryList
message to actually generate a new incident (user, title, notes) I'm
getting
the response "Message not found". I have no idea what this error means
nor
what the implied problem is with my POST data for it not to be
accepted. I'd
be happy to post my script in full if anyone is inclined to look at it
in
detail.
I've not been able to find any documentation on backchannel, only vague
references, but then I don't have a support id with access to the full
documentation (presumably someone in the company where I work does). I
just
need to know enough to adjust any other parameters which need
adjusting for
backchannel to accept my POST data. Reference is made to backchannel
in the
documentation for the Borland SilkPerformer product so presumably what
I'm
trying to do is one of the things backchannel was designed for (i.e. to
bypass the user interface).
Anyone with backchannel experience, please help.
Thanks
Mark
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