Mark, If the goal is: "to robotically create incidents when required" then why not use WebServices as the interface or use the ARS API as the interface?
I think the "BackChannel" is internal to the Mid-Tier and as such is not only "not supported" (by itself) but also undocumented. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Tue, Jul 21, 2009 at 12:07 PM, John Sundberg<[email protected]> wrote: > You might want to consider > http://www.kineticdata.com/Products/KineticLink.html. > Free/opensource -- similar concept to backchannel. > > -John > > On Jul 20, 2009, at 8:21 PM, grenadaguy wrote: > > Greetings all, > > I'm trying to write a couple of scripts which use wget (from a Linux box) to > robotically create incidents when required. I feel this could be useful in > my environment to ease the transition from my internal-only customers > currently sending requests by e-mail, also to facilitate the creation of > regular maintenance tasks. While these may be features supported in some > Remedy configurations I am not in full administrative control of the system > we use and such features are not likely to be enabled for my use. > > So far I am able to duplicate a case having captured the backchannel > messages from doing it manually, i.e. sent by the browser when accessing > http://<server ip>/arsys/BackChannel/. Logging in and maintaining session > cookies using wget seem to work fine for this - the real work seems to be > done by the backchannel access. The only modification to the original POSTed > message as sent by the browser is a new incident number and a related Id. > > When I try and adjust the obvious parameters in the backchannel SetEntryList > message to actually generate a new incident (user, title, notes) I'm getting > the response "Message not found". I have no idea what this error means nor > what the implied problem is with my POST data for it not to be accepted. I'd > be happy to post my script in full if anyone is inclined to look at it in > detail. > > I've not been able to find any documentation on backchannel, only vague > references, but then I don't have a support id with access to the full > documentation (presumably someone in the company where I work does). I just > need to know enough to adjust any other parameters which need adjusting for > backchannel to accept my POST data. Reference is made to backchannel in the > documentation for the Borland SilkPerformer product so presumably what I'm > trying to do is one of the things backchannel was designed for (i.e. to > bypass the user interface). > > Anyone with backchannel experience, please help. > > Thanks > > Mark > > -- > John David Sundberg > 235 East 6th Street, Suite 400B > St. Paul, MN 55101 > (651) 556-0930-work > (651) 247-6766-cell > (651) 695-8577-fax > [email protected] _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
