Exactly what happens with me, error does not always occur. I use the link on the left of the Incident and through relationship tab.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 10:06 AM To: [email protected] Subject: Re: PBM:Investigation and HPD:Associations And is this using the process flow bar or the relationships tab? This error does not present in our system for every relationship from INC to Problem and we have been unable to reproduce 100%. From: Tim Rondeau <[email protected]> To: [email protected] Date: 07/23/2009 09:04 AM Subject: Re: PBM:Investigation and HPD:Associations Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ________________________________ ** We just try to relate a Problem to an Incident. This occurs From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tony Worthington Sent: Thursday, July 23, 2009 9:48 AM To: [email protected] Subject: Re: PBM:Investigation and HPD:Associations Yes - we have that issue as well. There is a BMC defect, still open. Unfortunately I cannot find the defect ID at this time. Are you able to reproduce consistently? Can you detail the steps? From: Tim Rondeau <[email protected]> To: [email protected] Date: 07/23/2009 08:24 AM Subject: PBM:Investigation and HPD:Associations Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ________________________________ ** Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error,t I tested and also ge the error. I noticed in the logs: [cid:[email protected]] > Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) --> Passed -- perform actions 0: Push Fields Request Type01 (1000000211) = 20000 Association Type01 (1000000208) = 30000 Request Description01 (1000000206) = Testing Knowledgbase field Request ID02 (1000000205) = INC000000291916 Request ID01 (1000000204) = PBI000000000184 Form Name02 (1000000203) = Form Name01 (1000000101) = PBM:Problem Investigation Status (7) = 1 $z1D_AssociationFormName$ is not getting filled in. Is this a known bug, has anyone seen this before. Thanks Tim _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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