This is one of many defects open on Problem Management. Personally, I think your best bet is to fix it yourself. Some of the Problem defects we've discovered had not been addressed since 2007. We've had to fix certain things like that, the error with the field length that appears when you try to push an Incident to a Problem and hit "Save" rather than going to "Next Stage", and the way the Problem Manager assignment works differently than all other ITSM modules.
Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tim Rondeau Sent: Thursday, July 23, 2009 8:24 AM To: [email protected] Subject: PBM:Investigation and HPD:Associations ** Hi, Arsystem 7.0.1 patch 2 ITSM 7.0.2 One of our users noticed that they get an error, I tested and also get the error. I noticed in the logs: [cid:[email protected]] > Checking INT:HPDPBM:PBI:CreateAssociations_140_PHAS`! (140) --> Passed -- perform actions 0: Push Fields Request Type01 (1000000211) = 20000 Association Type01 (1000000208) = 30000 Request Description01 (1000000206) = Testing Knowledgbase field Request ID02 (1000000205) = INC000000291916 Request ID01 (1000000204) = PBI000000000184 Form Name02 (1000000203) = Form Name01 (1000000101) = PBM:Problem Investigation Status (7) = 1 $z1D_AssociationFormName$ is not getting filled in. Is this a known bug, has anyone seen this before. Thanks Tim _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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