Andrew,
You could use the Requester Console for guest users. Just send the URL for the
Requester Console.
Or as a.b.bryan.14 suggested, the sending emails to the email engine will parse
emails and create tickets for them. You must have the incoming mailbox
configured.
The submit tag is just the Action that the email is requesting... it could also
be "Query" (see line 5).
Below is a partial sample of how the email can look (must contain all your
required fields).
Schema: HPD:IncidentInterface_Create
Server: remedy.server.name.net
Login: name
Password: password
Action: Submit
# Values: Submit, Query
Format: Short
# Values: Short, Full
#
z1D_Action !1000000076!: CREATE
Contact Company* !1000000082!: company
Last Name* !1000000018!: lname
Company*+ !1000000001!: company
First Name* !1000000019!: fname
Service Type !1000000099!: User Service Restoration
# Values: User Service Restoration, User Service Request,
# Infrastructure Restoration, Infrastructure Event
Details !1000000151!: details
Priority !1000000164!:
# Values: Critical, High, Medium, Low
Status ! 7!: New
# Values: New, Assigned, In Progress, Pending, Resolved,
# Closed, Cancelled
Resolution Product Categorization Tier 2 !1000003892!:
Resolution Product Categorization Tier 1 !1000003891!:
Resolution Product Categorization Tier 3 !1000003893!:
Weight !1000000169!:
Impact* !1000000163!: 4-Minor/Localized
Support Company* !1000000251!: company
Urgency* !1000000162!: 4-Low
Support Organization* !1000000014!: suporg
Site Group ! 200000007!:
Description !1000000000!: description
Assigned Group*+ !1000000217!: group
Site+ ! 260000001!: site
Hope this helps,
Marcelo
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Andrew Fremont
Sent: Thursday, July 23, 2009 11:46 AM
To: [email protected]
Subject: Re: Enable guest users to interact with an AR application inside
corporation network
** Hi Bryan,
Sending an email is an interesting ideal, but I'm not really follow the
"Submit" tag.
Is it something user would need to click on has to type in reply email?
Thanks,
Andrew
On Fri, Jul 17, 2009 at 11:49 AM, B A
<[email protected]<mailto:[email protected]>> wrote:
**
This looks like an ideal case to use bmc email engine.
Let the users send an email with "Submit" tag and email engine will take care
of making necessary updates.
Only that the guest user should have write permisisons to the form.
a.b.bryan.14
On 7/18/09, Andrew Fremont
<[email protected]<mailto:[email protected]>> wrote:
** Hi,
Our AR server for an internal application is in the corporation network which
is only accessible to users inside company network.
And for the security reasons, this AR server must be in the protected network.
1.We're considering to send out and email with URL to guest users who do not
have registry entries in AR User form.
2.Guest users then could response by:
a. Open the form via the URL
b Fill in information and submit the entry
The challenge is how to expose the necessary UI/forms to these guest users.
Any suggestion?
Thanks
Andrew
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