Even if there was a way, Alt-F4 would still close the window even on the thick client. I'm almost sure of that as in one case I vaguely remember where I had to prevent that. I do not recall what I used as a solution but if I were asked to do that again I would think about setting a close flag which the buttons that are designated through workflow to close the dialog would set while any other method would have that flag unset.
That flag could be used to prevent the closure of the dialog through any other means.. Joe ________________________________ From: "Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT" <[email protected]> To: [email protected] Sent: Wednesday, July 29, 2009 4:08:24 PM Subject: Re: Disable Red "X" - RESOLVED I'm *fairly* certain that that option works wonderfully in the client but will not work in the midtier. I think the browser explicitly forbids disabling the little red X to prevent spyware purveyors from popping undismissible popups. If someone knows of a way, PLEASE let me know! -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 1:33 PM To: [email protected] Subject: Re: Disable Red "X" - RESOLVED ** Randy & LJ, Thank you for your responses. Disabling the Show Close Button in Dialog was the one I needed. Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mckinnish, Randy Sent: Wednesday, July 29, 2009 12:40 PM To: [email protected] Subject: Re: Disable Red "X" Mark, This can be done in the active link that calls the dialog window. Look in the area where your field mappings are and take the check out of the box that says "Show Close Button in Dialog". Works like a charm. Hope this helps. Randy From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ Longwing Sent: Wednesday, July 29, 2009 12:16 PM To: [email protected] Subject: Re: Disable Red "X" ** In the user tool that's one of the options when opening the dialog, in the web, from what I understand there is some java script you can use ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: Wednesday, July 29, 2009 10:09 AM To: [email protected] Subject: Disable Red "X" ** Hi All, Is there a way to disable the close window X in the upper right corner of a dialog? Depending one of several sets of criteria, when a ticket is closed, a dialog window opens asking a series of Yes/No questions before they can save the ticket. Problem is the users are using the X in the upper right hand corner to close the dialog window which breaks the workflow. Because of the many criteria's used I really don't want to have to add a field like "Questions Answered" since it might conflict with those users who don't need to answer the questions. ARS 6.3 patch 20 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected] (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
