My understanding is that the way contracts are implemented in 7.1 allows for one contract per specific product so that the count function can work. When a software is added to the CMDB there is work flow that looks for the 'contract' and increments the count by 1 of licenses used. When a software is marked as deleted, it is decremented in the contract count. That answer the count function but doesn't answer your full contract management question. I'm not sure how others are working around this.
In Asset 7.5 you can have a Master contract that is the roll up of an infinite number of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used.
Kelly Deaver
(Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC)
_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_-------- Original Message --------
Subject: Issue with Asset Management/DSL
From: "Begosh, Kevin" <kevin.beg...@lmco.com>
Date: Fri, July 31, 2009 1:17 pm
To: arslist@ARSLIST.ORG
**_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_I wanted to know if anyone else had run into this and if there were any resolutions.
In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Microsoft Visio configuration to the contract, you are unable to add a second contract and also unable to associate Microsoft Visio to it. We have hundreds on software contracts with the same product, as I would imagine many complex organizations would have.
The error message is
“This model version you have selected has already been related to an existing contract (test contract). Select a different one. (ARERR 44869)”
Active Link is AST:PDR:RelatePD_015_DupFound – action 1 (ARNOTE 1101)
Am I missing something here?
We are on ITSM 7.02 patch 005AR Server 7.1 Patch 2
Kevin Begosh, RSPRemedy DevelopmentACE-ITIS&GS Defense301-791-3540 Phone240-291-2467 Cell
