Has anyone else ran into this issue with their company? Has anyone done anything to fix this? Looking for recommendations on how to handle this since we have many contracts that use the same software titles even without the same departments.
Kevin Begosh, RSP Remedy Development 301-791-3540 Phone 240-291-2467 Cell [email protected] From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kelly Deaver Sent: Saturday, August 01, 2009 6:08 AM To: [email protected] Subject: Re: Issue with Asset Management/DSL ** My understanding is that the way contracts are implemented in 7.1 allows for one contract per specific product so that the count function can work. When a software is added to the CMDB there is work flow that looks for the 'contract' and increments the count by 1 of licenses used. When a software is marked as deleted, it is decremented in the contract count. That answer the count function but doesn't answer your full contract management question. I'm not sure how others are working around this. In Asset 7.5 you can have a Master contract that is the roll up of an infinite number of specific contracts. Say you have 5 contracts that are each for 5 copies of a software. You can manage expiration, renewal, etc of each at the contract level. At the master contract level you manage the count of the 25 licenses and how much they are used. Kelly Deaver [email protected]<mailto:[email protected]> (Yes, I work for BMC. This post reflects the opinions of the poster and not the official opinion of BMC) -------- Original Message -------- Subject: Issue with Asset Management/DSL From: "Begosh, Kevin" <[email protected]> Date: Fri, July 31, 2009 1:17 pm To: [email protected] ** I wanted to know if anyone else had run into this and if there were any resolutions. In working with DSL we have ran into an issue in that Remedy Asset Management/DSL will block you from adding multiple contracts with the same product. So if you have contract A for Microsoft Visio and you associate the Microsoft Visio configuration to the contract, you are unable to add a second contract and also unable to associate Microsoft Visio to it. We have hundreds on software contracts with the same product, as I would imagine many complex organizations would have. The error message is “This model version you have selected has already been related to an existing contract (test contract). Select a different one. (ARERR 44869)” Active Link is AST:PDR:RelatePD_015_DupFound – action 1 (ARNOTE 1101) Am I missing something here? We are on ITSM 7.02 patch 005 AR Server 7.1 Patch 2 Kevin Begosh, RSP Remedy Development ACE-IT IS&GS Defense 301-791-3540 Phone 240-291-2467 Cell http://email.secureserver.net/[email protected] _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_
