Hi Christopher,
Thanks for this. The KB article identified the problem which was the atrium directory hadn't been built. I suspect that this was due to my doing an upgrade/overwrite of my 7.1 system with the 7.5 install. Thus ending up with a 7.1 directory structure rather than a 7.5. It wouldn't re-build it so I had to extract it from the zip file and build it manually. Many thanks Brian Bishop From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of strauss Sent: 03 August 2009 00:16 To: [email protected] Subject: Re: Blank Atrium Core Console ** There is a long list of steps to obtain possible fixes detailed by BMC Support in KB article 20014080 on their support web. The #3 item on the first list was all I needed here for IE 7 and IE 8; it says it was resolved by AtriumCore 7.5.00 Patch002, but since that was the only version we installed, that is not true. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brian Bishop Sent: Sunday, August 02, 2009 11:37 AM To: [email protected] Subject: Blank Atrium Core Console ** Hi All, Windows Environment SQL 2005 ARserver 7.5 patch 2 CMDB 7.5 patch 1 ITSM 7.5.01 patch 1 I have a problem with a blank Atrium Core Console on the above installation. It opens fine and gives me the blue background but the options aren't built. I had no errors in the install logs and am baffled as to what could be causing this as the previous installation I did which was the same, but for ARServer 7.5 being patch 1, the console worked fine. Any suggestions would be welcome. Many thanks Brian Bishop _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.392 / Virus Database: 270.13.38/2274 - Release Date: 07/31/09 05:58:00 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
