I’m trying to use the Escalation process with the form CHG:ChangeInterface_Create to create a Change. I’m mostly an admin, not a developer. I have not been 100% successful with this. Looking for some advice:
I am choosing the CHG:ChangeInterface_Create form. In the escalation I have no Run If qualifier. If I just have a Set Fields action a record successfully gets created in the CHG:ChangeInterface_Create form. The value of the Change Template Instance ID is being set in the Template ID field. The z1D_Action is being set to CREATE. Again, this does create a record in the CHG:ChangeInterface_Create form. It does not however create an actual Change. So I added a subsequent Run Process of PERFORM-ACTION-ACTIVE-LINK 4 which from what I can discern will run the associated Active Links as if a record was submitted manually. I add this Process; update the Time Criteria to run in about 10 minutes, save the escalation, turn on the escalation log and wait. The escalation comes along with a message of ‘Failed Qualification’. There is no Run-If qualification on either the Basic tab or on the Set Fields action. I looked at the detail of the Run-If and there are not even any spaces in the qualifiers. I deleted the escalation, recreated with just the Set Fields and again, a record will be created in CHG:ChangeInterfaceCreate. I add the Run Process of PERFORM-ACTION-ACTIVE-LINK 4 and end up again with a message in the escalation log of ‘Failed Qualification’. Again I check the Run If fields and the field is blank. I tried again with first running PERFORM-ACTION-ACTIVE-LINK 32768 (window open) before the Set Fields and this too ends in Failed Qualification. Do I need a Run If qualifier to use a Run Process such as above? Is there one that you would suggest (sorry, I really am mostly an admin). Is the Escalation process the incorrect method to achieve an automated, scheduled creation of a Change? Remedy version 7.1.00, patch 002; Change Management 7.0.03, patch 007. Thanks much, Christine _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
