Christine, A couple of thoughts for you. First, you do need a Run If qualification in the escalation. Otherwise your action (create a record) will occur for every record in the form. This will quickly generate more records that you want. What is your criteria for creating the change record? I suggest that you create another form that has data indicating your need to create a new change request. Your escalation would then run against that form with a Run If against your create criteria. Then do your push against ChangeInterface_Create. Finally, this form works pretty well out of the box. I suspect that there are other mandatory fields that you are not setting like company, location, requester, etc.
Regards, Chuck Baldi On Thu, Aug 6, 2009 at 11:04 PM, Christine <[email protected]>wrote: > I’m trying to use the Escalation process with the form > CHG:ChangeInterface_Create to create a Change. I’m mostly an admin, > not a developer. I have not been 100% successful with this. Looking > for some advice: > > I am choosing the CHG:ChangeInterface_Create form. In the escalation I > have no Run If qualifier. > > If I just have a Set Fields action a record successfully gets created > in the CHG:ChangeInterface_Create form. The value of the Change > Template Instance ID is being set in the Template ID field. The > z1D_Action is being set to CREATE. Again, this does create a record in > the CHG:ChangeInterface_Create form. > > It does not however create an actual Change. So I added a subsequent > Run Process of PERFORM-ACTION-ACTIVE-LINK 4 which from what I can > discern will run the associated Active Links as if a record was > submitted manually. > > I add this Process; update the Time Criteria to run in about 10 > minutes, save the escalation, turn on the escalation log and wait. The > escalation comes along with a message of ‘Failed Qualification’. There > is no Run-If qualification on either the Basic tab or on the Set > Fields action. I looked at the detail of the Run-If and there are not > even any spaces in the qualifiers. > > I deleted the escalation, recreated with just the Set Fields and > again, a record will be created in CHG:ChangeInterfaceCreate. I add > the Run Process of PERFORM-ACTION-ACTIVE-LINK 4 and end up again with > a message in the escalation log of ‘Failed Qualification’. Again I > check the Run If fields and the field is blank. > > I tried again with first running PERFORM-ACTION-ACTIVE-LINK 32768 > (window open) before the Set Fields and this too ends in Failed > Qualification. > > Do I need a Run If qualifier to use a Run Process such as above? Is > there one that you would suggest (sorry, I really am mostly an admin). > Is the Escalation process the incorrect method to achieve an > automated, scheduled creation of a Change? > > Remedy version 7.1.00, patch 002; Change Management 7.0.03, patch > 007. > > Thanks much, > Christine > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
