Hello Listers,
ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E & F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don't open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on "After Submit" but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
