I thought about that but the customized forms are so different that a unified input process is not applicable, though we would like to work towards that type of solution.
I'm not crazy about working a Midtier app through a view field in the WUT. Seems like the long way around to accomplish what should be simple. Hey BMC, Why can't the Target Location in an open window action work for the WUT as it does for Midtier? Current only opens the form in the same window if you use a browser. New works for Wut and the browser. --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jason Miller Sent: Thursday, August 13, 2009 1:23 PM To: [email protected] Subject: Re: Keeping track of Open forms. ** Would it be at all possible to create a single front end form and/or console that would push/pull from the correct Help Desk form based on some field selections? Do you have Mid-Tier? Another idea would be to create a DO form with a large view field and then you could load the URL to the correct Help Desk form in the view field based on some field(s) on the DO form. Jason On Thu, Aug 13, 2009 at 9:24 AM, Reiser, John J <[email protected]> wrote: ** Hello Listers, ARS 7.1 Patch4 MS SSQL 2005 MS OS 2003 SP 2 Enterprise We are looking for a way to assist our Call Center operators in managing multiple Helpdesk Forms. They have a telephone system that displays a popup identifying the name of the Heldpesk that the customer is contacting. The vendor assures us that the telephone tool can send keystroke commands to a running app (ARUser) and retrieve the proper Helpdesk Form. This would result in the same search or new window opening up each time a call for Helpdesk A came in. The problem get compounded by Helpdesk B, C and D. Soon we will have E & F. Has anyone dealt with a method to keep track of the open windows in the WUT and manage them so we don't open 99 windows in one working session? I was thinking of using a Close Window Active Link firing on "After Submit" but that may confuse and frustrate the Operators when the window disappears and there is no Request ID feedback. Thanks, --- John J. Reiser Senior Software Development Analyst Remedy Administrator/Developer Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
