Re: Remedy Client Bandwidth Requirements

[Doug Blair]

** David, This is brilliant!  WHY didn't I think of this before?  I've always been working under the assumption that mid-tiers are on the same box or very close to the Remedy application server, but there really isn't a reason why you couldn't set up several mid-tiers in distant cities, is there? The text in the ticket fields still has to come from the arserver, of course, but the workflow, trim, images and such would all be cached on the mid-tiers once the first client has connected. The fact that I didn't think of this un til you brought it up is just another GREAT example of why the ARSLIST is so important, particularly to those of us who are working in smaller shops or isolated conditions. Thank you for reading and posting as much as you do! One small contribution on the remote client bandwidth point: you can turn on compression in your web server, and that will reduce the mid-tier-to-client-browser bandwidth a bit. This is automatic if the web server is IIS, and you need to just add a couple of lines to the web.xml configuration file for tomcat. Search "Web compression for Remedy mid-tier" in the ARSLIST archives. Doug Blair On Aug 14, 2009, at 2:17 PM, Easter, David wrote: ** Another solution is to install a Mid-Tier in Egypt close to the users.  This will cut down on traffic across the WAN between Egypt and Germany.  Your Egypt users can then use the web client to access the mid-tier locally and only the Mid-Tier itself would be communicating back to the server in Germany.     -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc.   The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc.  My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc.   From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shyam Attavar Sent: Friday, August 14, 2009 12:08 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Client Bandwidth Requirements   ** Another thing to consider is possibly logging into a remote desktop in Germany and using the client there. I have seen it work on Citrix & Windows Terminal Server instances.   HTH, -- Shyam   From: Joe DeSouza <joe_rem...@yahoo.com> To: arslist@ARSLIST.ORG Sent: Friday, August 14, 2009 10:26:22 AM Subject: Re: Remedy Client Bandwidth Requirements ** Ramy,   Over a VPN, you are bound to experience a certain level of latency. You will never experience even a close to being on the network experience, especially with the Admin / Developer client..   Just make sure the VPN client is not using a dial up connection. That would really suck.   I use a regular DSL connection when working from home or remotely with the standard DSL speeds offered by providers like Comcast or CableVision. This gives me a fairly good room to work comfortably without having to scratch my head or loosing my hair while I wait for the system to accept my transaction be it on the user client or the developer or admin client..   I currently have a download speed of 6 MBPS and upload speed of 1 MBPS on my DSL connection and I have hooked my modem to a wireless router that supports upto 54 MBPS (I know thats old but it works for me).   I would avoid using wireless internet cards... Had friends and colleagues who used it and they don't have nearly as good an experience with them.   Hope this helps..   Joe   From: Ramy S. Ayoub <ramyay...@gmail.com> To: arslist@ARSLIST.ORG Sent: Friday, August 14, 2009 7:47:11 AM Subject: Remedy Client Bandwidth Requirements ** HI list**   Kindly we are working in a project that is using Remedy application, where the Remedy client users (60 concurrent users) are located in Egypt and the Remedy server is located Germany. Client access is going to be through VPN client over the ON network.   Kindly advise with the required network bandwidth to be available for the remedy client in order to access the remedy server with no issue to in the network bandwidth.   Regards, Ramy Ayoub _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Doug -- Doug Blair d...@blairing.com +1 224-558-5462 200 North Arlington Heights Road Arlington Heights, Illinois 60004 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_